Empathy: The Currency of Human Connection—and Innovation.
Having worked with innovation teams from global companies like Visa, Colgate-Palmolive, Kimberly-Clark, Disney, Medtronic and many others, there’s one consistent…
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Use Leading and Lagging Indicators to Drive Your Business Forward
You get what you measure, so make sure you’re tracking the right things. I’ve seen a lot of organizations create…
5 Innovation Lessons from the Backstory of OpenTable.com
In 1998, Chuck Templeton started a company called EasyEats.com. I went to high school with Chuck. We discussed the business…
Use “Calculated Optimism” for More Strategic Decisions
Harvard Research Suggests Pessimism Is Bad for Business. Replace pessimism with “calculated optimism” for better decision-making. Research from Harvard University…
Use Intuition for Innovation Just Like Apple and Target
‘Unconscious thinking’ helps you analyze data so you make the best decisions. I get asked a lot about how much…
How to See Your Hidden Assumptions
Successful strategy and innovation are about how fast you can become aware of your assumptions. When it comes to strategy…
Work Backward to Drive Innovation Forward
Here’s how Amazon defines the ideal customer experience and then works backward to create it. Everyone wants to uncover the…
Use a Strategy Uncertainty Map to Find Clarity in Disruptive Times
All opportunities have uncertainty. Use a map to navigate it. Let’s kick-off 2022 with a useful tool. Here’s the downloadable…
Turn Overwhelming Data into New Insight to make Strategic Decisions
Focused on insight, not numbers Planning for next year is well under way. Because of unprecedented uncertainty, there’s a strong…
Organize innovation to fit your strategy & culture.
Companies don’t fail at innovation due to lack of ideas. They often don’t create the right innovation structure to implement…
Push Thinking & Get Innovation Using this Little-Known Children’s Game
Fifty years ago, a little-known children’s book introduced the “SCAMPER” model as way to help teachers foster creativity in their classrooms. It’s an amazingly…
The One Thing That Keeps Teams on Track
Project Charters Are the Secret to Keeping Teams on Track. Real success occurs when you combine the big picture with…